Online Prescription Refills
- Available 24/7
- No appointment or insurance needed
- Ready within 24 hours
Perfect for those that...
Are Currently In Between Providers
Have Recently Moved or Relocated
Are Traveling Outside the Country Soon
Cannot Be Seen By Their PCP in Time
This service is not meant to replace your primary care provider.
How it works...
Consults start at just $25
No health insurance or appointment needed! Just fill out our online questionnaire to get started.
Get a 30-day supply
Whether you’re in between providers, just recently moved, or you simply can’t get in to see your Primary Care Provider in time – we’ve got you covered!*
Pickup at your local pharmacy
If a prescription is part of your treatment plan, you will be notified when the prescription has been approved. Login to your account to send the prescription electronically to the pharmacy of your choice.
*Certain medications, like narcotics, cannot be refilled online. If none of your medication refills are approved, your consultation fee will be refunded.
Frequently Asked Questions
A 30-day supply of up to 3 medication refills is included in your consultation fee.
No. We do not prescribe or refill any controlled substances, including narcotics. We can fill non-narcotic pain medications such as ibuprofen, celecoxib (Celebrex), etc.
We do not refill any controlled substances, including anxiety meds, such as Xanax, and stimulants, such as Adderall. Additionally, we do not refill Lithium or any psychiatric medications that require close monitoring.
We do refill typical antidepressants, such as Zoloft, Paxil, Celexa, etc.
If none of your medication refills are approved, your consultation fee will be refunded.
In most cases, yes. If you have insurance, almost all companies will cover your regular prescriptions, even if they are not written by your primary care provider. All of our providers are licensed in the states in which they prescribe. Therefore, an insurance company should not have a reason to deny payment for your regularly covered prescriptions. If you have any concerns, please review your prescription policy or contact your insurance company for further information regarding your specific prescription coverage prior to using our telemedicine platform. If you are uninsured or would like coupons & discounts on your prescription medications, consider GoodRx (https://www.goodrx.com/).
Your provider will be available via secure chat for 48 hours after your consult to answer any additional questions that you may have or to make necessary changes to your prescriptions. This service is included in your initial consult fee. However, your provider can terminate chat discussions early and at their discretion if they feel that you are abusing the chat function. You can also find the number for virtual customer support under “Contact Us” when you access your medical records. Registered patients can call this number to address any issues that they have with the visit and to contact their provider after the visit has ended.
You can request a medication refill every 4 months (maximum 3 times per year). Medication refills via this platform are meant to be a last minute convenience for those patients that are not able to get their prescriptions filled because they are in between providers, have recently moved, or cannot get an appointment with their physician in a timely manner. This service is not meant to replace your primary care provider.
It depends. Although the FDA has not currently classified gabapentin as a controlled substance, some states have passed their own laws classifying gabapentin a schedule V (schedule 5) controlled substance. Therefore, if you live in a state that classifies gabapentin as a controlled substance, we cannot refill it. Additionally, if our provider determines that you have not been previously prescribed gabapentin, we will not fill the prescription. Our refill prescription service is for refills only.
No. If you have specialty medications such as cancer meds, IV meds for rheumatoid arthritis, or any medication not commonly prescribed by your primary care provider, you will need to return to your specialist for those refills.
No. Unfortunately, we cannot provide a refund for consultations that have been completed. However, we will provide an immediate refund if our physician determines that you are not eligible for online treatment.
Examples include, end-stage renal disease on dialysis or significant kidney impairment, end-stage liver disease or cirrhosis, allergies to multiple antibiotics or medications, pregnancy or breast-feeding, certain heart conditions such as long QT syndrome, and taking certain blood thinners. This list is not exhaustive, and ultimately your medical provider will determine your eligibility for online treatment.
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